It is not always easy to convert the kind of service one seeks to provide clients to an identifiable “value” they recognize and appreciate. Marketing speaks of benefits of features, but most references to the quality of client service that transmits to the greater message of, “Why do business with me?” often falls under the category of, “Everyone makes those statements – very few live up to them!”
When I speak from my heart that the undergirding of my customer service is “Without me, all you have is insurance,” I am referring to the dedication I seek to provide in terms of time, knowledge, empathy, concern and consideration for the uniquely individual needs each client brings to me. Being taught to be humble, I always find it far better to let my clients speak for me – about the real experience they have had, and the impact it made on their insurance choices. Each is an unsolicited statement received in a card or an email…
Thank you so much for clarifying the insurance issues; I would be lost without you!
Just a note to let you know how much you have been on my mind. I have always thought a lot of you – not only from the professional you are, but for the great and caring person you are. You are the Best!
Thank you so much for covering my car insurance – never really “got” the stuff – been through everything again! Thank you. P.S. Above and beyond… that’s what makes you so great! Thanks again.
~ Andrea S.
Thank you for your prompt, efficient, friendly assistance! You’re great, I hope they pay you well!
~ McGrew Engineering